Refund Policy

Last updated: July 20, 2026

BrüMate accepts eligible returns and exchanges requested within 30 days after delivery, including change-of-mind requests.

Eligibility and exclusions

Contact us within the 30-day window with the order number and requested outcome. Return the item with its components and packaging when reasonably possible. Customized goods, clearance or final-sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are not returnable, except where applicable law requires otherwise.

Free return shipping

We pay return shipping for approved no-reason returns and exchanges and for damaged, defective, or incorrect items. We will provide a prepaid return label or an equivalent no-cost arrangement. Do not mail a return before receiving routing instructions.

Product concerns

Inspect drinkware, coolers, lids, accessories, and replacement parts after delivery. If an item arrives damaged, defective, or incorrect, contact us promptly and provide photos when available so we can arrange a replacement, exchange, or refund.

Refunds and cancellations

Approved refunds are issued to the original payment method after receipt and inspection. Banks and payment providers normally post the credit within 5–10 business days. Orders may be cancelled before shipment when fulfillment has not begun; after shipment, this policy applies.

Return address and support

The default return address is 2149 E 7th St, Sioux Falls, South Dakota, 57103, United States. Customer care is available Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

BrüMate
2149 E 7th St, Sioux Falls, South Dakota, 57103, United States
Email: titreaudit917@gmail.com
Phone: (231) 600-5332