FAQ

Frequently Asked Questions

Where do you ship?

Only within the United States. Standard shipping is free on every US order.

How long does delivery take?

Processing normally takes 1–2 business days, followed by 4–6 business days in transit.

Will I receive tracking?

Yes. Every shipped order receives a tracking number after carrier handoff.

Can I cancel?

Cancellation is available before shipment if fulfillment has not begun. After shipment, the Refund Policy applies.

What is the return window?

Eligible items can be returned or exchanged for any reason within 30 days after delivery.

Who pays return shipping?

BrüMate pays approved return shipping for change-of-mind requests and for damaged, defective, or incorrect items, using a prepaid label or equivalent free arrangement.

When will my refund arrive?

Approved refunds go to the original payment method and normally post within 5–10 business days after issuance.

Which payments are accepted?

Checkout is in USD and may accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover when shown.

Where can I find size, material, care, compatibility, or safety details?

Use the applicable product page because these details vary by product and variant. Contact us if you need help interpreting them.

How do I contact support?

Customer care is available Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

BrüMate
2149 E 7th St, Sioux Falls, South Dakota, 57103, United States
Email: titreaudit917@gmail.com
Phone: (231) 600-5332